Patients are welcome to contact us during regular working hours to have their questions answered. For your convenience, we have listed here many of the questions we receive most often with our responses.  Please feel free to contact us should you have any further questions.

Are the services offered at Highmark covered under OHIP?

Highmark provides services that are both public (covered under OHIP) and private (not covered under OHIP). Patients will be informed prior to any appointment, consultation or treatment if the services requested are either public or private.

What is your appointment cancellation policy?

Highamark’s goal is to provide our patients with quality medical care in a timely manner. In order to do so Highmark has had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for our patients in need of medical care.

Cancellation/Rescheduling of an Appointment

In order to be respectful of the medical needs of the community, we request that patients contact our office promptly if they are unable to attend an appointment. Highmark requires at least 24 hours’ notice, so that your appointment time can be reallocated to someone else. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care. Late cancellations (less than 24 hours notice) will be considered as a “no show”.

“No Show” Policy for Regular OHIP Appointments

A “no show” is someone who misses an appointment without cancelling it within a full working day (24 hours) in advance or who fails to present at the time of a scheduled appointment. Both of these will be recorded in the patients’ chart as a “no show”. The first time there is a “no show”, the patient will simply told about this policy. The second time, a letter alerting them to the fact that they have failed to show up for an appointment and did not cancel the appointment will be sent out; outlining clearly our “no show” policy (a copy of the letter will be placed in the patient file). A third time to fail to present to the schedule appointment and/or cancel in timely manner will result in the patient being charged $30 for a regular appointment.

“No Show” Policy for Non-OHIP Appointments

Patients who schedule appointments for non-OHIP services and fail to cancel within the 24 hours period or fail to come to the appointment will be charged 50% of the applicable fees, even without any previous “offence”.  The patient will be able to reschedule only upon payment of this fee.

Do I need to bring anything special to my first visit?

We want to ensure you are seen quickly once you arrive and that your time with the physician is used effectively. It will be helpful if you bring to all your visits your current health insurance card, photo ID, and a list of any medications you are taking. Also, any forms or test results that you have been provided, such as x-rays, CT scan, ultrasound, lab results, etc.

Do you give out medical advice over the phone?

No. Unfortunately we do not give out medical advice over the phone.  If you would like to schedule an appointment with one of our doctors click here or contact us at 905.232.7002.

In case of an emergency, please proceed to your nearest emergency department.

What if I live in another province/country?

We are pleased to accept patients who live out of province or country, however, there will be a charge for all patients who do not have valid OHIP coverage in Ontario.

What if I do not have a valid Ontario Health Insurance Plan (OHIP) ?

If a patient does not have valid OHIP coverage they will be charged for public services as an out of province or country patient.

What is collision medicine?

Collision medicine is the integration of Sports Medicine, Emergency Medicine and Physical Medicine.

There are unique elements in each of these subspecialties, and this leads to different perspectives on patient care. At Highmark, the collective expertise of the founders and clinical team has resulted in the creation of a new medical specialty focus: Collision Medicine.

For more information about Collision Medicine click here.

Do I need a doctor referral?

Although a referral is not required, we accept referrals from licensed healthcare professionals who are seeking: second opinions; independent evaluations; supplemental treatment for care being rendered; or for independent treatment and management.

If you are interested in referring a patient, please contact us at info@highmarkhealth.com or 905.232.7002. You will be contacted within 24 to 48 hours regarding the status of your referral.