Highamark’s goal is to provide our patients with quality medical care in a timely manner. In order to do so Highmark has had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for our patients in need of medical care.
Cancellation/Rescheduling of an Appointment
In order to be respectful of the medical needs of the community, we request that patients contact our office promptly if they are unable to attend an appointment. Highmark requires at least 24 hours’ notice, so that your appointment time can be reallocated to someone else. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care. Late cancellations (less than 24 hours notice) will be considered as a “no show”.
“No Show” Policy for Regular OHIP Appointments
A “no show” is someone who misses an appointment without cancelling it within a full working day (24 hours) in advance or who fails to present at the time of a scheduled appointment. Both of these will be recorded in the patients’ chart as a “no show”. The first time there is a “no show”, the patient will simply told about this policy. The second time, a letter alerting them to the fact that they have failed to show up for an appointment and did not cancel the appointment will be sent out; outlining clearly our “no show” policy (a copy of the letter will be placed in the patient file). A third time to fail to present to the schedule appointment and/or cancel in timely manner will result in the patient being charged $30 for a regular appointment.
“No Show” Policy for Non-OHIP Appointments
Patients who schedule appointments for non-OHIP services and fail to cancel within the 24 hours period or fail to come to the appointment will be charged 50% of the applicable fees, even without any previous “offence”. The patient will be able to reschedule only upon payment of this fee.